"Incredible support experience…. Computer problems are such a headache, especially when you are as clueless about your machine as I am. So, when my usual repair technique of “push every button and utter every four-letter word I can think of until it does what I want” failed to fix my recent computer crisis, I called Leapfrog. Turns out my “major computer crisis” was easily resolved. The rep from Leapfrog not only fixed the problem, but took the time to teach me how to prevent similar issues in the future. More importantly, he did so without speaking down to me–he avoided the “geek-speak,” fixed the problem, and got me back in business in a matter of minutes. What more could you ask for?"